Our Frequently Asked Questions section is designed to assist with any questions you may have. We do base our entries off of questions we receive and also from questions
we foresee being asked. If you would like to have your question answered and it's not in these FAQs, simple send us an email!
- Product Related FAQs(10)
- Is your catalog limited to what's on the site?
No, if there is an item that you would like. Such as wild game and specialty products eg. Quail, Pheasant, Duck, Venison, Lamb or Veal.
Please fill out this specialty product form! - What determines a good piece of beef?
The real determining factor is your taste-buds and personal preference. However because of taste-buds and personal preference, the general consensus is how tender, flavorful and juicy the beef is. The more marbling a price of beef has, the more tender and juicy it will be. Those fats will break down as they cook, cooking away mostly, into the beef
making it an delectable delight to eat. - What is the difference between Wagyu (Kobe), Piedmontese and USDA Prime?
The difference mostly comes in how it's raised and the flavor and texture of the beef.
Wagyu is raised in a controlled environment, it is free-range, however it is also fed beer and massaged twice daily. This helps to control the consistency of the marbling (intra-
muscular fat). The beef produced is very heavily marbled, making it very juicy, tender and flavorful, regardless of how it's cooked.
Piedmontese is raised on a free-range and is only grass fed. The beef produced is tender, flavorful and extremely lean, but not dry or tasteless. It's our heart healthy beef, having
less fat and calories than boneless, skinless chicken breast.
USDA Prime is your standard beef. However, as standard as it may be; it's rated as the best beef available by the USDA. The beef produced is often tender and flavorful. - What does Dry-Aged mean?
Dry-aged means it's been aged in a temperature controlled room. The beef is not aged in it's juices. This aging process allows for the outer section of the beef to dry out,
concentrating all of the flavor to the inside of the beef, creating a very unique flavor, while maintaining the tenderness and texture of the beef.
Our beef is dry-aged for 28 days with *trade secret*, creating a very unique flavor. - What does Wet-Aged mean?
Wet-Aged means that the beef has been allowed to age in it's juices to help provide a more beefy, flavorful taste. It will also tenderize the beef.
- How often is your packing and cutting facility USDA inspected?
Our packing facility is inspected once daily by the USDA. We maintain one of the cleanest facilities in the Midwest, as rated by the USDA.
- How is the tenderness of beef determined?
The tenderness of beef is determined by the marbling of the meat. Marbling is the intra-muscular fat.
An even distribution of marbling will determine how tender a piece of beef is. The most tender beef we provide is Wagyu. It has an exceptional amount of marbling. -
The tenderness of beef is determined by the marbling of the meat. Marbling is the intra-muscular fat.
An even distribution of marbling will determine how tender a piece of beef is. The most tender beef we provide is Wagyu. It has an exceptional amount of marbling. - What does "All Natural" mean?
All beef is all natural, if it comes from cattle. When we say All Natural on this website, we're referring to how the cattle is raised. Notably Piedmontese, it is our All Natural.
selection. It is raised in a free-range and is only grass fed
The beef produced is tender, flavorful and extremely lean, but not dry or tasteless. It's our heart healthy beef, having less fat and calories than boneless, skinless chicken breast. - Where do you get your beef?
We obtain our USDA Prime beef from many different ranches.
Our Wagyu comes specifically from Imperial Wagyu Beef, which is the only USDA Certified Wagyu beef provider in the United States and also the first to introduce Wagyu to the
U.S.
Finally our Piedmontese comes from Montana Ranch Brand, which is the one of the finest producers of Piedmontese Beef in the United States. - What are the different beefs your provide?
We provide USDA Prime, which is certified to be the best beef by the United States Department of Agriculture.
Wagyu aka Kobe which is cattle that is raised in the traditional way of gourmet Japanese beef.
Finally; Piedmontese is cattle that is raised in the traditional way of the Piedmont region of Italy, all natural, grass fed, free roam cattle.
- Is your catalog limited to what's on the site?
- Shipping Related FAQs (7)
- When can I expect my order?
If you placed your order Monday through Thursday, before 1pm, you can expect it within two days of ordering. All orders placed between Monday and Thursday after 1pm will not be packed and shipped until the following business day.
If you ordered it on a weekend (Friday to Sunday) we will pack and ship it the upcoming Monday.
All orders are shipped or delivered the day they are packed.
If you selected home delivery, you can expect your package personally delivered by us, within the same guidelines as marked above.
In other words, review the chart below!If the order is placed before 1pm EST assume same day packaging and shipment. If after 1pm EST assume next day packaging and shipment.
FedEx 2nd Day FedEx Priority Overnight Order Day Packaging Day Expect Delivery Order Day Packaging Day Expect Delivery Monday Monday Wednesday Monday Monday Tuesday Tuesday Tuesday Thursday Tuesday Tuesday Wednesday Wednesday Wednesday Friday Wednesday Wednesday Thursday Thursday Monday Wednesday Thursday Thursday Friday Friday* Monday Wednesday Friday* Monday Tuesday Saturday* Monday Wednesday Saturday* Monday Tuesday Sunday* Monday Wednesday Sunday* Monday Tuesday * We do not ship or package on these days.
You may look at this and say, why will it take so long?! Well because we're shipping cold, fresh products, we need to make sure they arrive at your door, cold and fresh. This means that it needs to be delivered before the ice packs melt. Which is a minimum time of 3 days. We do not freeze our beef.
- How does home delivery work?
If you reside in the Macomb, Oakland or Wayne Counties in Michigan, you can receive home delivery. Orders under $100.00 are charged $10.00 for delivery and orders $100.00
and above are free. - Can I pick it up?
Absolutely, you can pick up all orders for no charge from 1313 Erskine Rd. Detroit, MI 48207. Our pick-up hours are between 10a and 2pm. Please call ahead! (877) 577-1662
- How is the beef and seafood packed?
All of our beef is vacuum sealed. We cut it fresh, the day it's set to be shipped out. Each cut of beef is vacuum sealed for freshness and this will allow it to wet-age as it's on it's
way.
Our seafood is packed differently, it's bagged, frozen, then placed in our polystyrene shipping containers, with ice packets. - Where do you ship?
We ship to the Continental United States. We do not ship to Alaska or Hawaii, mostly due to the time it takes to ship to those states. Our products are perishables and we can not
guarantee freshness. - Is Your Seafood Frozen?
Yes, we do freeze our seafood before it's shipped out. Because of the time limits on the freshness of Seafood, we freeze it to ensure it arrives the same way it was shipped.
If you do not plan on eating it immediately, we advise you put it in your freezer, so it doesn't thaw, only to be frozen again. - Is your Beef frozen?
No. We never freeze our beef. When it's frozen and then thawed, only to be frozen again it will change the taste and texture of the beef. Enzymes will break down from the freezing
process. Since we pride ourselves on our expertise and quality of our beef, we will never freeze beef.
We do not advise against it, but you never want to re-freeze beef. When it arrives, in our vacuum sealed packaging, freshly cut for you, you can freeze it once, but never twice.
- When can I expect my order?
- Website Support Related FAQs(3)
- The Website Doesn't Display Properly
1. Make sure that you have the latest version of Flash Player installed.
2. If you are using Internet Explorer 6, this website will not display correctly, because IE6 is an out-dated web browser. It's no longer supported and the mark-up languages have
far surpassed the abilities of the browser. We recommend you upgrade to IE 9 or switch to Mozilla, Opera, Safari or Google Chrome web browsers.
3. In Internet Explorer, there are issues using jQuery which is what controls things such as the sliding cart box at the top of the page. It does not work while viewing a secured
page. We have tried to resolve this issue, but have come to an impasse, IE won this time. (We're furiously shaking our fist at Internet Explorer!) - Where is my gift certificate?
If you were gifted a Gift Certificate from a friend via our website, when you checkout, there will be an option to select it.
You can check the amount left on your Gift Certificate by clicking on MY ACCOUNT (above) then EDIT. Upon scrolling down you will find your Gift Certificate information.
If you were gifted a Gift Certificate from a friend via our website and you have not received it or it is not present when you logged in, please Contact Us with the issue and we will
resolve it as best we can! - Why won't my credit card work?
1. We validate the postal code with your credit card company, which means that the Billing Postal Code must be the one on file for the credit card.
2. The name you enter in the Card Holder Name field, must be exactly as shown on the card.
*Example: If the card reads John D Doe, the Card Holder field must say John D Doe.
3. Verify that all the card details are correct, this includes, Card Type (American Express, Visa, Mastercard and Discover,) Card Holder Name, Expiration Date and CVV (Can be
found on back of card for Visa, Discover and Mastercard, On the front for American Express)
4. If you're still having issues, give us a jingle at (877) 577-1662!
- The Website Doesn't Display Properly


